In the last post about ethical search engine reputation management, or SERM, the point was to make you aware that somewhere, people are talking about you. People are posting their opinions, both good and bad about your products, your services, your employees and your marketing. With a host of new social networking sites based around product, service and business discovery, Yelp being the relative new-comer and CitySearch.com being the more established network, people have been expressing their opinions for many years now.

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For techno-geeks like me, I took a short break out of my work day to watch the live-blog of Apple’s announcements for the iPhone’s new OS 4.0.  To translate, Apple is upgrading the technology and capabilities of the iPhone to support some new and interesting capabilities.

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Online reputation management used to be critical to any business that advertised online and had a website. Yet, for better or worse, even though you may not have a website, even though you may get all your business leads from traditional sources, the web has changed the landscape of your business without the common courtesy of letting you know.

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From the user’s perspective, finding something from a search engine is easy. All the user really need to do is search for something and filter the results according to your needs. If you don’t find what you’re looking for, you go back to the search engine and refine your search with modifiers until you find exactly what you’re looking for.

For businesses that want to be found online, the over-arching goal should be to make the customer’s life a little bit easier. 

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The challenges we experienced here were primarily driven by the recession and although we had officially been in the recession long before 2009 began, VisionPoint Marketing didn't feel the pinch until January. With state budget freezes across the country, many of our higher education clients were in limbo through the spring months. And as we all know, every sector of our economy was adversely affected in one way or another which led to cut backs and spending freezes across all the industries that our clients work in.

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